Where can I get service and/or consumable parts for Kemppi equipment?
You can get service and consumables from your nearest Kemppi representative. Please see our representatives near you.
How can I find the closest Kemppi service workshop near me?
You can find the closest repair workshop from our map search.
What kind of a warranty does Kemppi equipment have?
Kemppi welding equipment is designed and tested for professional industrial environments. As a guarantee of high quality, we offer our customers a global warranty up to three years.
For full details, see Kemppi Warranty.
How to find the production year of a Kemppi welding machine?
From 2020 beginning, the production year of a welding machine has been marked in the nameplate. Unfortunately, from an older machine, users can't see this information.
How can I update the software on machine?
WISE products can be purchased separately from Kemppi Datastore. Users cannot update the software by themselves. This can be done by Kemppi representative via Mobile Maintenance app. Ordering codes for different WISE products can be found from Kemppi Userdoc.
What does the different error codes mean?
All the error codes are explained in the user manual in detail. You can access your user manual from here.
What are the part numbers and prices for spare parts?
Ordering codes for different spare parts can be found www.kemppi.com/userdoc.
How can I get the 1st year validation certificate made by the Manufacturer?
Register the My Fleet cloud service and download the certificate there. See My Fleet intsructions here.
How is information security taken into account in X8 MIG Welder?
We use the well-known Amazon Web Service platform as the core of our cloud services. This platform guarantees up to date, expandable and reliable information security environment. X8 MIG Welder use secure communication protocol between the Kemppi cloud services. X8 MIG Welder cannot be accessed or connected to from other outside networks, because all incoming access requests from network side have been blocked.